Monthly subscriptions
Frymora plans are billed monthly in advance and renew automatically until canceled. Once account access and plan credits have been activated for a billing period, that monthly charge is normally non-refundable. We do not provide prorated cash refunds for unused days or unused credits.
This policy does not remove any refund or withdrawal right that cannot legally be waived.
Canceling renewal
You may cancel at any time through the subscription-management option provided by Frymora or Paddle. Cancellation stops the next renewal; it does not normally reverse the current charge. You may continue using the paid plan until the end of the current billing period.
Failed generations
If a generation fails and our system confirms that no usable result was delivered, the reserved Frymora credits are restored automatically or after verification. A slow or queued generation is not considered failed while it is still processing.
Credit restoration is a service adjustment, not a cash refund.
When a refund may be considered
Contact us promptly if you believe there was a duplicate charge, billing error, unauthorized payment, materially defective service or a prolonged service failure. We will review the account, generation and payment records and coordinate with Paddle where appropriate.
Any mandatory consumer remedy, including an applicable statutory withdrawal right, takes priority over this policy. Access or unused credits may be removed when a payment is refunded.
How to request help
Email fatmiriv@gmail.com with the account email, transaction reference, charge date and a short explanation. Do not send a full card number or security code.
Paddle is the Merchant of Record for Frymora subscriptions and may process approved refunds, payment disputes and legally required remedies under its buyer terms. Refund timing depends on Paddle, your payment method and your financial institution.